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Data Protection & Privacy

Delhi FIX Privacy Policy

At Delhi FIX Technologies, we value your privacy above all else. We collect only what is strictly necessary to fulfill your repair order, and we empower you with total control, including permanent data deletion whenever you request it.

Terms of Service Privacy Policy Refund & Cancellation 90-Day Warranty Terms
Minimal Necessary Data Principle

We Only Take the Data Needed to Fix Your Device

Unlike online aggregators, Delhi FIX collects only your full name, mobile number, delivery address, email ID, and device fault details exclusively to process your repair order, dispatch doorstep logistics, and issue your official GST invoice. We never sell, rent, or trade your data.

Data Taken Name, Phone, Address, Email
Purpose Repair & Logistics Only
Data Sale Never Sold (Zero-Sale)
Deletion Option 1-Click Email Deletion
Right to be Forgotten • 100% User Control

Want Your Data Deleted? Just Email Us at help@delhifix.com

You have full ownership of your personal information. When your repair is completed and you wish to have your records removed, simply send an email to help@delhifix.com with the subject "Data Deletion Request".

Our privacy compliance team scrubs your mobile number, address, and profile within 48 to 72 hours.
You receive a formal confirmation email once permanent expungement is finalized.
01

What Information We Collect

We operate strictly under data minimization principles in compliance with the Digital Personal Data Protection (DPDP) Act of India and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We collect only:

Mobile Number Used exclusively for technician call coordination, SMS OTP verification, and doorstep delivery updates.
Pickup / Delivery Address Used solely by our vetted logistics runners to retrieve and return your device anywhere in Delhi NCR.
Email Address Used to send electronic GST tax invoices, official job sheets, and 90-day warranty certificates.
Device Specifications Device make, model, serial number, and reported hardware faults necessary for bench diagnosis and replacement parts.
02

Device Storage & Data Confidentiality

Your personal files, documents, photos, and browser history stored on your device's hard drive, SSD, or flash memory are strictly your private property.

Cleanroom Technician NDAs: All Delhi FIX lab technicians are legally bound by Non-Disclosure Agreements (NDAs). Technicians are strictly prohibited from opening, viewing, copying, or tampering with user storage drives.

Hardware Isolation: In 95% of hardware repairs (screen replacement, battery replacement, keyboard, ports), access to customer user profiles is unnecessary. We encourage customers to retain their login passcode or set up a temporary guest account for post-repair testing.

03

Payment Data & Financial Security

Delhi FIX complies with PCI-DSS Level 1 compliance standards and Reserve Bank of India (RBI) payment directives.

  • All digital transactions (UPI, Credit/Debit cards, Net Banking) are encrypted using 256-bit SSL encryption and processed directly through licensed payment gateways (Razorpay, Cashfree, PayU, Stripe).
  • Delhi FIX never stores, views, or logs your 16-digit card numbers, CVVs, expiry dates, or UPI PINs on our servers.
04

Zero Data Sale & Third-Party Disclosures

Delhi FIX operates on a strict Zero-Sale Policy. We do not sell, rent, monetize, or disclose your contact information to third-party telemarketers, data brokers, or advertisement networks.

We share relevant details (such as pickup address and phone number) strictly with authorized in-house delivery runners and transactional SMS/WhatsApp notification gateways (such as Twilio/Gupshup) solely to transmit your Job Sheet and repair status updates.

Privacy & Data Deletion Office

Need Data Deletion or Have Privacy Queries?

Contact our Data Protection Officer directly. We promptly resolve all inquiries and process full data deletion within 48–72 hours.

Email help@delhifix.com +91-7836015566