At Delhi FIX, transparency is our core foundation. We provide a clear, customer-friendly refund protocol compliant with Indian banking standards and payment gateways (Razorpay, Cashfree, PayU, Stripe).
When a refund is approved by our billing desk, the amount is initiated immediately through our payment gateway and credited directly back to your original source of payment (UPI ID, Debit/Credit Card, or Net Banking Account) within 5 to 7 business days.
We operate under a customer-first policy where physical inspection and diagnostic estimates are provided upfront:
If you schedule a doorstep pickup or pay an online token and decide to cancel before our technicians begin physical repair work on your device, a 100% full refund is issued immediately with zero deduction.
Preliminary device diagnostics are 100% FREE. If our lab inspects your device and you choose not to approve the estimated quotation, your device is returned to you and any pre-charged deposit is refunded in full.
In rare scenarios where severe catastrophic hardware damage (e.g., fractured PCB multilayer board or severely burned CPU) prevents successful repair, or if an authentic OEM replacement part is permanently unavailable from authorized global component suppliers:
All newly installed replacement parts carry an ironclad 90-Day Limited Warranty. Under this policy:
Part Replacement First: If a replaced part suffers a manufacturer defect or functional malfunction within 90 days (and is free of external physical cracks, liquid/water damage, or accidental drops), Delhi FIX will first replace the component free of charge within 24–48 hours.
Full Part Refund Alternative: If an authentic replacement part cannot be sourced or the defect cannot be resolved to factory specifications within 5 business days, a 100% refund of the part amount will be credited to the customer's original payment method.
Refunds cannot be issued under the following conditions:
1. Successfully Delivered & Verified Repairs: Once a repair has been completed, tested in the customer's presence or verified upon doorstep delivery, and approved, labor fees are non-refundable.
2. Damage Incurred Post-Delivery: Any device that incurs subsequent physical drops, cracked screens, liquid spills, water immersion, or third-party tampering after delivery is excluded from refunds and warranty.
3. Consumable Materials: Chemical cleanroom ultrasonic baths, thermal paste applications, and thermal pads once consumed during servicing.
If you have an active Job Sheet and require billing review or refund initiation:
Our accounts team verifies the case details and triggers refund processing in our gateway.
Funds are credited to your bank account / card within 5 to 7 business days.
Our accounts and payment compliance specialists are ready to assist you immediately.